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What to expect from your first appointment

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What we will cover in the appointment

We will be discussing your options and how best we can work with you. You are welcome to bring along a family member or support worker if you wish.

There is a video at the end of this page with more information.

Running late on the day?

We’ll always do our best to see people but if you are over 10 minutes late, we cannot guarantee we will have time to complete the appointment.

Need to change or cancel your appointment?

If the [insert date and time allocated] is not a good time for you, please let us know as soon as possible to re-arrange or discuss alternatives.

You can contact the service by calling 01226 779 066. If you need to cancel your appointment, please let us know via phone or email brs.referrals@waythrough.org.uk.

We will provide reminders before the appointment

The person you will be meeting will give you a call [SPECIFY NUMBER OF HOURS/DAYS] before your appointment to answer any questions you might have.

The number we have on file for you is [THEIR NUMBER HERE]; please contact us on [SERVICE NUMBER] if this changes or needs updating.

We will also text you 24 hours beforehand, to remind you of the upcoming appointment.

No longer seeking our support?

If you are no longer seeking our support at this time, please let us know via 01226 779 066 or brs.referrals@waythrough.org.uk.

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